Cloud PBX Seat
Help you establish clear and friendly voice communication service
Global distributed cloud deployment, flexible voice application rental, and rapid establishment of your own call center. With stable and clear voice, you can enhance your brand image and customer satisfaction every time you connect with customers.
Precise Customer Development, Provide the Best User Experience
Notification of change of important messages, timely confirmation of sensitive messages
When customers are dealing with some important and sensitive business, we can communicate with customers safely in time, confirm customers' situation in detail, patiently guide customers, and ensure the security of customer information
In-depth understanding of demand, precise marketing
Through voice interaction, we can screen valuable groups, control their emotions, analyze their needs, and recommend products, services and preferential activities that meet their expectations, making our marketing programs more accurate and easier for customers to accept
Maintain key value customer relationship
At the right time, through thoughtful voice, we will inform our important customers of unfinished appointments, services, reminders and so on. We will greet and bless our customers during holidays, maintain customer relations and improve customer loyalty
Customer satisfaction poll
After the customer completes a service or participates in an activity, we communicate with the customer timely, understand the satisfaction degree of the customer and the areas we need to improve, judge the customer's mood by tone, adjust the communication state and provide user support timely
One-Click Bulk Voice
The power of speaking well
One click to reach high-definition voice, let your expression be more vivid
The Power of the Voice Cannot be Underestimated
Bulk collection of financial bills to help businesses reduce costs and increase efficiency
Depending on the billing cycle, collection strategies are developed to reach customers in bulk with personalised collection tactics with different voice tones to improve the efficiency of collection.
One click to connect mass users with voice, warmly notify your customers
In festivals, member birthdays and other times, through one click, using warm voice to kindly send the mass of customers care and service reminder, enhance user experience, make your service more valued by customers
Presise marketing of custonmized words,the effect of the event is obvious
According to the user portrait, customized marketing activities, through high-definition voice, do festival marketing, event marketing, periodic promotion and other preferential activities in the enterprise, timely reach customers, improve the activity effect, create more profits for the enterprise
VOICE Verification Code
Empower enterprises to efficiently authenticate customers with voice
During login, registration, and information confirmation, users can obtain the verification code by voice or use it in combination with the SMS verification code to maximize product security and user experience.
Applicable Scenarios
Sign-up & Log-in
ID Verification
Information Certification
Payment Confirmation
Efficient Verification, Safe and Stable
No interception
The voice verification code is fast to be sent, accurate to be located, and the voice is clear. It can be used for both mobile phones and fixed-line phones, and is not blocked by mobile phone security software
Eliminate brush orders and malicious registration
To a certain extent, the voice verification code ensures that one number corresponds to one account, effectively preventing the phenomenon of machine brushing, fake verification, and batch registration, reducing platform operation costs
SIP Trunk Voice Trunking
IP telephony and streaming services based on the Session Initiation Protocol. (A protocol developed by the IETF MMUSIC working group and proposed as a standard for creating, modifying and terminating interactive user sessions including various multimedia elements such as video, voice, instant messaging, online games and virtual reality.)
Build Quality Calls at Low Cost
- Long distance calls, with lower call rates for international calls.
- No need for TDM cards or trunking gateways, reducing user costs.
- Pay only for actual usage, no contract or port/channel fees.
- Providers are able to eliminate low-capacity network links with multiple capacity IP connections, providing quality calls.
Fast and Flexible Expansion with High Capacity Flexibility
- Highly scalable trunk service configuration with customizable rapid trunk addition and reduction.
- Ability to configure trunks quickly and easily via a web-based interface.
- Interconnected with the mobile network, calls from mobile phones can also ring on the desk phone.
- Each trunk is equipped with highly resilient capacity to meet huge traffic demands.
Cloud Call Center
With an Intelligent and Efficient All-in-One Customer Service Platform
Product Features
The Call Center is an intelligent calling capability CPaaS (Communication Platform as a Service) platform offered by BUKA. Easily build personalized customer service systems for enterprises, supporting features such as group call transfers to agents, proportional outbound calls, intelligent call strategies, and more, to enhance both call efficiency and customer experience.
Group Call Transfers to Agents
Transfer calls to human agents through group calling.
conditions: 1. Transfer after completing the group calling task. 2. Transfer after receiving key feedback.
Proportional Outbound Calls
Automatically adjust concurrent group calls to maintain the proportionality between the number of available agents and the number of ongoing group calls.
Agent Group Call Strategy
Automated routing and distribution of calls to agents based on priority, with automatic transfer upon timeout and customer wait queue management.
Call Center Agent Management
Creation and management of call center agents, including agent status management: available, busy, offline.
Comprehensive Call Detail Records (CDRs)
Consolidated records of group calls and phone calls, with added fields for hang-up reasons and call types.
Group Call Transfers to Agents
Transfer calls to human agents through group calling.
conditions: 1. Transfer after completing the group calling task. 2. Transfer after receiving key feedback.
Proportional Outbound Calls
Automatically adjust concurrent group calls to maintain the proportionality between the number of available agents and the number of ongoing group calls.
Agent Group Call Strategy
Automated routing and distribution of calls to agents based on priority, with automatic transfer upon timeout and customer wait queue management.
Call Center Agent Management
Creation and management of call center agents, including agent status management: available, busy, offline.
Comprehensive Call Detail Records (CDRs)
Consolidated records of group calls and phone calls, with added fields for hang-up reasons and call types.
Group Call Transfer Scenario
